Promise Recruitment
Job Overview
Flexport · Chicago, IL · $83,600-$104,500 USD · hybrid
The Opportunity
Flexport.org is the humanitarian arm of Flexport, serving nonprofits, NGOs, and mission-driven organizations that need reliable logistics solutions. As a Global Aid Account Manager, you will own complex and high-impact partner relationships, spanning multiple shipping modes and trade lanes. You will shape these relationships, provide strategic guidance, and help partners optimize their supply chains.
Responsibilities
- Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts
- Lead RFP bids and contract renewals end-to-end
- Serve as a strategic partner to nonprofits, NGOs, and mission-driven organizations, analyzing their supply chain operations to identify areas for improvement
- Lead high-impact business reviews that drive real decisions and provide tailored recommendations
- Drive expansion across Flexport's full product suite, meeting or exceeding program growth and retention targets
- Collaborate with internal teams on solutions that require alignment and creative problem-solving
- Mentor account teammates and share best practices
- Use AI-enabled tools to automate and improve internal and partner-facing processes
Requirements
- 5+ years in account management, business development, or a similar partner-facing role
- Background in logistics, supply chain, humanitarian aid, or international development preferred
- Track record of independently managing and growing a complex, multi-product book of business
- Deep understanding of global trade and supply chain operations across multiple modes
- Comfort operating in ambiguous or novel situations, with strong judgment and commercial instincts
- Genuine curiosity about the humanitarian and development space
- Natural tendency to develop others and a compliance-first mindset
Benefits
- Ownership of Flexport.org's most complex and meaningful partner relationships
- Visible role in shaping the Flexport.org account team
- Opportunities to contribute to team playbooks, onboarding content, and process improvements
- Front-row seat on Flexport.org's mission to deliver aid to those in need
- Competitive compensation, comprehensive benefits, and a vibrant company culture
Key skills: account management, business development, logistics, supply chain, global trade, humanitarian aid, international development
Job Detail
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Offered Salary0- £15,000
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Career LevelManagerial
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GenderBoth
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INDUSTRYDevelopment